New resident gets promoted by Comcast

 BERLIN, CT – Comcast, one of the nation's leading providers of entertainment, information and communications, today announced that Troy Griffin has been appointed Vice President of Customer Service Strategy and Operations for the company's Western New England Region, which includes Connecticut, New York, Western Massachusetts and Vermont. 

In this role, Griffin will be responsible for delivering a positive experience for Comcast customers across the region and will oversee day-to-day management of the company's local regional call centers located in Enfield, Connecticut and South Burlington, Vermont. 

"Troy brings a genuine passion for customer service to this role," said Mary McLaughlin, senior vice P\president of Comcast's Western New England Region. "We look forward to his leadership as we continue to strive to provide superior customer care and strengthen our relationships with the customers we serve throughout our region."

"I am excited for the opportunity to work with this dynamic team," said Griffin, "and I look forward to serving the customers of our Western New England Region."

Griffin has over 13 years of experience in the cable industry and has worked in customer service at Comcast for the past nine years. Prior to accepting this new role in the Western New England Region, Griffin served as Director of the Advanced Services Call Center for Comcast in Largo, Maryland, where he designed and implemented training programs for customer care representatives to elevate the customer experience.

Griffin earned a Bachelor's Degree in biology from Old Dominion University in Norfolk, Virginia. He has been an active part of his community, serving on the Board of Directors for the Richmond Urban League and Richmond CASA, as Vice President of his local Alpha Phi Alpha Fraternity, and as a member of the Rotary Club. He is also a member of NAMIC and looks forward to getting involved in the West Hartford community where he will now reside.